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Frequently Asked Questions
Products/Services
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What types of bikes do you offer for rental?
We offer a variety of bikes including mountain bikes, road bikes, hybrid bikes, and electric bikes.
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Do you provide helmets and other safety gear?
Yes, we provide helmets and other safety gear with every bike rental for your protection.
Pricing
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How much does it cost to rent a bike?
Our rental prices vary depending on the type of bike and duration of rental. Please check our website or contact us for specific pricing information.
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Are there any additional fees?
There may be additional fees for optional accessories or services. These will be clearly communicated to you before finalizing your rental.
Delivery
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Do you offer delivery services?
Yes, we offer delivery services for an additional fee. Please contact us to arrange for bike delivery to your location.
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How far in advance do I need to book for delivery?
We recommend booking delivery at least 24 hours in advance to ensure availability.
Returns
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What is your return policy?
We accept returns within a specified time frame, typically 24 hours from the start of the rental period. Please refer to our rental agreement for more details.
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Can I return the bike early?
Yes, you can return the bike early. However, please note that rental fees are non-refundable for early returns.
Customer Support
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How can I contact customer support?
You can reach our customer support team by phone at 555-555-5555 or by email at support@safarrentalbikes.com.
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What are your customer support hours?
Our customer support team is available Monday to Friday from 9am to 5pm. We also have limited support available on weekends.
